About Me

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As Director of Marketing and Business Development at Underground Elephant my role is to develop high-level relationships in the lead generation and performance advertising verticals. My focus is in the Education and Financial spaces. I am an avid animal lover and member of the humane society. Whenever I have free time I spend it playing with my puppy, watching sports and reading up on trends in the industry.
Showing posts with label leads. Show all posts
Showing posts with label leads. Show all posts

Sunday, September 19, 2010

Great Article on Debt

Fascinating article I read on the New York Times on Consumer Spending and Debt. At Underground Elephant we generate literally 1000s of debt leads each day so it isn't surprising to me to see statistics to support the fact that a large percentage of American's are spending more than they make. It is fascinating to see how much more debt Americans have acquired since 1975. Looks like we can blame computers and shiny technological devices that we've been putting on our VISA for that.
Thought you'd be interested in the article, share your thoughts.



Consumer Spending and the Economy
By HALE STEWART

The U.S. economy is predominantly driven by consumer spending, which accounts for approximately 70 percent of all economic growth. But if consumers are to continue to drive the economy, they must be in a sound financial position; if they become overburdened with debt, they are not able to maintain their position as the primary driver of economic growth. To that end, consider the following table which shows the total amount of household debt (all consumer loans and mortgages), total nominal gross domestic product, total nominal disposable personal income, the ratio of household debt to G.D.P. and the ratio of household debt to total disposable personal income. All numbers are in billions:



The table clearly shows that over the last 30 years, the typical U.S. consumer has increased both his total amount of debt and the percentage of that debt relative to overall G.D.P. and disposable income. While there is no bright line rule for “too much debt” in an economy, it is fair to say that at some level, the total amount of debt — and the percentage of debt to key economic numbers such as G.D.P. and disposable personal income — becomes so large that it forces consumers to slow their spending on other items in order to start devoting a larger amount of their income to paying down debt.

This observation is hardly new. In fact, it is largely based on the writings and observations of Irving Fisher, whose 1933 paper, The Debt-Deflation Theory of Great Depressions, provides a tremendous amount of insight into current situation of U.S. consumers. Mr. Fisher observed that slight misallocation of economic resources were generally not responsible for depressions. He noted that, “Any of them [traditional business cycle dis-equilibrium events] may suffice to explain small disturbances, but all of them put together have probably been inadequate to explain big disturbances.”

As a present example of the previous point, the wheat market specifically and the grain markets in general are currently experiencing what Fisher called “dis-equilibrium” – an economically unbalanced situation where supply and demand are not perfectly equal. Earlier this year, the Russian wheat harvest was severely damaged by fires throughout Russia, eventually leading the Russian government to ban all wheat exports. These events led to an increase in wheat prices because of the decrease in available product. While disquieting, the wheat market “dis-equilibrium events” were not serious enough to cause a depression. Instead, two interrelated and regular economic events occurred: the overall market experienced a period of higher prices caused by a decrease in product and new supplies and suppliers started to emerge.

The recent events in the wheat market are indicative of numerous events that occur throughout a market economy on a regular basis; too much of one product is produced, leading to lower prices to clear excess merchandise or too little of a product is produced, inviting new companies and producers to enter the market. However, Fisher argued even large numbers of these events occurring at the same time are typically not severe enough to cause a depression. What really caused depressions was “over-indebtedness to start and deflation following after that.”

Fisher argued when an economy has too much debt, it becomes susceptible to the following chain of events. An event occurs which creates a “mild gloom that shocks the conscience.” In other words, a news event occurs which lowers consumer confidence, leading investors to sell assets to start to pay off debt. As asset prices fall, investor confidence is lowered further as others see the value of their investments drop. This leads to further selling, lowering prices further. At some point, consumer’s net worth drops to a point where they slow down their purchases, lowering business profits, which eventually leads to lay-offs, further exacerbating the downward cycle.

Tuesday, July 13, 2010

Who wants incoming calls?


Exciting new program launch and Underground Elephant! Incoming Calls! So far clients are loving the new service.

Live Transfer Phone Leads: A New Benefit at Underground Elephant
This summer, Underground Elephant launched their call-transfer program to provide an ancillary service to their debt clients. This program offers current clients additional value on the traditional internet lead by generating inbound calls into their call center. Underground Elephant, an industry leader in the lead generation space, constantly monitors the marketplace looking for new ways to improve the utility for their clients and the experience for their consumers. Full article on incoming calls..

Monday, June 14, 2010

Speed Kills: Response Rate and Revenue

In the lead gen industry, everyone is always searching for ways to bolster revenue and increase results. A research study was recently conducted to conclude the impact of speed on lead conversion rates. While quickness in response to lead inquiries has always been at the forefront of successful conversion rates, the results of the study exemplified the point as speed of the response-to-call is the most important factor of lead conversion. Responding to their inquiry within the first two minutes after the lead was generated gets instant help for the consumer and quick turnaround on the investment from the business. This study was based upon the data of search-generated leads.

Findings from the study indicate that leads called between sixty and one hundred and twenty seconds after they were generated converted one hundred and sixty percent more often than the average. In addition, if these leads can’t be reached within the first few minutes, attempting quick contact is still necessary and achievable. Leads called within twenty four hours are still seventeen percent more likely to convert than those that were not called. The final test of the study found that eighty eight percent of leads that close were contacted within the first twenty four hours. These leads might not necessarily convert within these twenty four hours, but establishing the contact at this juncture is critical to conversion rates no matter the length of time.

The critical importance of this speedy response time has become universally accepted as the driving force of lead conversion. Titans of industry in successful business to consumer services from finance to education place great value on quick response time to increase conversion rates. There are other influences, however, that feel steadfastly convinced that interested and qualified consumers will not be conducive to fast responses. The results of this current study definitively show that the speed of the response rate is a crucial determinant every type and quality of lead.

What you can apply from this research study as a lead purchaser or provider is how you can put this thought process into a business practice. The companies that can achieve the fastest speed to call rates when responding to consumer queries will rise to the top of the industry. Meanwhile, those with slower efforts to respond and less tenacity to achieve contact will be left in the wake.